Integrate Health (“Integrate Health,” “we,” “us,” or “our”) provides AI-assisted clinical documentation software for functional, integrative, and holistic medicine practices. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.
1. Scope of this policy
This policy applies to information processed through our marketing website, account sign-up, and the Integrate Health application. It distinguishes between two broad categories of data:
- Practice & account data, information about you and your practice as our customer (for example, your name, email, clinic name, and billing details).
- Patient data / protected health information (PHI), clinical information your practice processes through our service about your patients. We handle PHI as a Business Associate under HIPAA, on your behalf and under your direction.
2. Information we collect
Information you provide
- Account and contact details: name, email address, clinic or practice name, role.
- Billing information: processed by our payment processor; we do not store full card numbers on our servers.
- Communications: messages you send us through forms, email, or support.
- Clinical content: audio, transcripts, and notes you create or upload while using the service.
Information collected automatically
- Device and usage data: IP address, browser type, pages viewed, and interactions, collected to operate and improve the service.
- Cookies and similar technologies (see Cookies & analytics).
3. Protected health information & HIPAA
When your practice uses Integrate Health to process patient information, we act as your Business Associate as defined under the Health Insurance Portability and Accountability Act (HIPAA). We will enter into a Business Associate Agreement (BAA) with your practice that governs our handling of PHI.
We use and disclose PHI only as permitted by your BAA and applicable law, principally to provide, maintain, and support the service. We do not sell PHI, and we do not use PHI for advertising.
4. How we use information
We use information to:
- Provide, operate, secure, and improve the service, including generating clinical documentation.
- Set up and administer your account and process payments.
- Respond to your requests and provide customer support.
- Send service-related communications, and, where permitted, relevant product updates.
- Detect, prevent, and address security incidents, fraud, and misuse.
- Comply with legal obligations.
5. How we share information
We do not sell your personal information or PHI. We may share information with:
- Service providers / subprocessors who perform functions on our behalf (for example, cloud hosting and payment processing) under contractual confidentiality and security obligations.
- Legal & safety recipients when required by law, regulation, legal process, or to protect rights, safety, and the integrity of the service.
- Business transfers in connection with a merger, acquisition, or sale of assets, subject to this policy and your BAA.
6. Data security
We maintain administrative, technical, and physical safeguards designed to protect information, including encryption of data in transit and at rest, access controls, and monitoring. No method of transmission or storage is completely secure, but we work to protect your information consistent with our HIPAA obligations.
7. Data retention
We retain information for as long as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. PHI is retained and returned or destroyed in accordance with your BAA. You may request export or deletion of account data as described below.
8. Your choices & rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. Because much of the clinical data we process belongs to your practice, requests relating to patient records are generally directed to and fulfilled through your practice as the covered entity. To exercise rights over your own account data, contact us using the details below.
9. Cookies & analytics
Our website uses cookies and similar technologies to remember preferences, keep you signed in, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality. We may use privacy-respecting analytics to measure and improve our website.
10. Third-party services
The service integrates with third parties you choose to connect, such as electronic health record (EHR) systems and payment processing. Your use of those services is governed by their own terms and privacy policies. We share information with them only as needed to provide the integrations you enable.
11. Children’s privacy
Our website and account services are intended for healthcare professionals and are not directed to children. We do not knowingly collect personal information directly from children through our marketing site. Patient information processed through the service, which may include information about minors, is handled as PHI under your practice’s direction and our BAA.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the service after changes take effect constitutes acceptance of the revised policy.
13. Contact us
If you have questions about this Privacy Policy or our data practices, please contact us: